# Agent Process Design

> Define the work, decisions, exceptions and human handoffs.

Source: https://sidekickmachines.com/capabilities/agent-process-design/

Agent Process Design

## You have an agent idea. What is its actual job?

Define the work, decisions, exceptions and human handoffs.

[Discuss this offering: Agent Process Design](https://sidekickmachines.com/contact/?offering=Agent%20Process%20Design)

How it fits together

1. Business job
2. Decisions + handoffs
3. Defined workflow

### What changes.

We work with the people who do the job to map the process, identify useful delegation and define how an agent should work alongside them.

### Yours to put to work.

- Scope and acceptance criteria agreed together.

#### An agent job description

Responsibilities, triggers, outputs and the decisions that remain with people.

#### An executable process design

Process flows covering data, context, systems, exceptions and handoffs.

#### Success criteria

Representative scenarios and acceptance criteria agreed with the process owner.

### See an example engagement

An example scope, adapted to your environment.

1. The starting point: A team wants an IT operations agent but has not defined its authority.
2. The work: Map one recurring workflow with the people responsible for it.
3. The handoff: A scoped job, process flow and acceptance criteria ready for engineering.

#### How we evaluate the result

- Each step has an owner, required context and a defined output.
- Exception and approval paths are covered before build.
- The process owner can assess a completed task against agreed criteria.

Related capabilities

### When you need more.

[All capabilities](https://sidekickmachines.com/capabilities/)

#### [Agent Architecture](https://sidekickmachines.com/capabilities/agent-architecture/)

Design an agent system that fits the way your business operates.

#### [Agent Evals](https://sidekickmachines.com/capabilities/agent-evals/)

Turn “looks good” into repeatable evidence of agent performance.

#### [Agent HITL](https://sidekickmachines.com/capabilities/agent-hitl/)

Connect human approval to the action the agent is about to take.

A useful place to start

### Let’s work through your specific problem.

Start with Agent Process Design, scoped to your environment.

[Discuss this offering](https://sidekickmachines.com/contact/?offering=Agent%20Process%20Design)